Privacy Policy

Effective Date: 07/01/2025

Welcome to The Skin Co Spa ("we", "our", "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website https://theskincospa.co.uk/ ("Website"), book services, or interact with us.

1. Information We Collect

We may collect and process the following types of personal data:

a. Information You Provide

  • Booking information (name, email address, phone number, appointment details)

  • Payment details (processed via secure third-party services)

  • Contact form submissions

  • Reviews and testimonials

  • Health-related information (only if required for specific treatments and with explicit consent)

b. Information Collected Automatically

  • IP address and browser information

  • Pages visited and actions on the site

  • Cookies and usage data (see our Cookie Policy)

2. How We Use Your Information

We use your information to:

  • Provide and manage bookings and treatments

  • Process payments securely

  • Communicate with you (confirmations, reminders, newsletters)

  • Improve our website and customer experience

  • Comply with legal obligations

3. Legal Bases for Processing

We process your personal data under the following legal bases:

  • Consent – for marketing communications and certain health-related information

  • Contract – to fulfill our services

  • Legal obligation – for compliance with applicable law

  • Legitimate interests – for business operations and improving services

4. Sharing Your Information

We do not sell your data. We may share your information with:

  • Service providers (e.g., booking software, payment processors)

  • Regulatory bodies where required by law

  • Marketing platforms (only with your consent)

All third parties are required to respect the security of your personal data.

5. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes it was collected, including for legal or reporting requirements.

6. Your Data Protection Rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise these rights, contact us at:
📧 [Insert Email Address]

7. Cookies

We use cookies to improve user experience and analyze site traffic. You can manage your cookie preferences via your browser settings. For more information, see our Cookie Policy.

8. Security

We implement appropriate technical and organizational security measures to protect your data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this policy or your personal data, please contact:

The Skin Co Spa
35 Fournier Street
E1 6QE
Spitalfields
London

📧 hello@theskincospa.co.uk
📞 020 3488 1265
🌐 https://theskincospa.co.uk/